Online channels

For customers in remote areas, the Bank continues to improve Internet banking, mobile banking, service accounts, remote outbound call and other channels to enrich online services and reach and serve more customers. Furthermore, mobile banking supports the inquiry of surrounding outlets, business consultation, form pre-filling and visit appointment, so that customers in remote areas can timely know the locations and business hours of the outlets and enjoy better visitor experiences.

Mobile banking

The mobile banking APP, as the main online service platform, has been upgraded to Version 11.0. Focusing on customer experience, this version is designed to offer a new experience of financial services and create a truly “warm wealth management APP” with intelligently accessible wealth management products, exclusive services for all age groups, professional intelligent customer service and a new experience of member rights. Furthermore, to address the needs of the elderly and other special groups, the Bank has optimized the user interface and usage process, simplified the operation steps, and added auxiliary functions in the mobile banking APP, thereby improving the convenience of financial services to ensure equal access for all groups to convenient digital financial services.

Personal online banking

The Bank has developed a personal online banking system that supports IE, Chrome, Firefox, Edge and other mainstream browsers, as an important part of its online channel, continuing to provide safe and convenient financial services for its customers.

Service account

The Bank’s service account offers convenient online services to customers through financial/non-financial services such as articles, customer service answers, and account movement notification.

Remote channels

The Bank continues to provide its customers with convenient financial/non-financial services such as wealth management, pension finance, and equity activities through outbound calls (manual + AI intelligence), Enterprise WeChat and other means.

Through ongoing exploration and innovation in “AI-Human collaborative call”, the Bank has upgraded and applied cutting-edge capabilities such as large model technology, clone TTS, and seamless takeover, to further optimize customer interaction experience, expand scenario coverage, and improve service efficiency.

*The English version were translated based on the Simplified Chinese version. In case of any discrepancies among the versions, the Simplified Chinese version shall prevail.